Philips Field service Engineer - Multimodality 

India, Maharashtra, Pune 

33058913

Field service Engineer - Multimodality

About the Organization

, MRI, X‐rays, cardiovascular system, nuclear medicine, PET‐CT, ultrasound, Patient monitoring systems, critical care and Healthcare informatics space.

Responsibilities: -

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently.

• FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame for his designated area.

• The FSE would implement FCOs of the respective modalities and must act as a support resource to other FSEs for their implementation

• The FSE would report all necessary information both technical and administration [Call Completion, Call Reporting, PM, FCO, Installations] as per the norms to the concerned Modality Leader and Territory Manager.

• Installation and Implementation of the respective system would be the prime responsibility of the Field Service Engineer.

• The position of the FSE would entail Commissioning and Handing-over of the respective systems projects.

• The FSE would coordinate the process of Spare parts Sales with the Customer assisting the Territory manager, Operations manager and CS Sales Support.

• Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job’s purview (senior FSE)

• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure the return of all parts with proper documentation.

• The FSE will close calls in time with proper bookings of expenses and man hours in system.

• The FSE must adapt and identify himself as a back up to the Territory Manager of the respective territory (senior FSE)

• The FSE would also Manage Strategic Key Accounts and other Customers for the respective Territory and modality in order to ensure Customer Satisfaction.

• The FSE would also be responsible for the timely escalation of certain issues to the concerned FSE, TM and Technical team and work as a team to provide appropriate solutions.

• FSE needs to raise timely escalation in SMAX. On case to case base needs to ensure timely creation of CFMS.

• He / She would track & identify generic product quality, site related issues and bring to the notice of the higher management the Field Problems as and when they occur through Field Problem Reports / CFMS.

• The FSE must take care of assigned customer accounts for all customer service-related activities.

• He / She would also Manage the Key Accounts for the respective modality to ensure Customer Satisfaction.

• He/She would be responsible for maintaining uptime records for assigned accounts. Ensuring personal acceptability by the customer in appearance and behavior in accordance with Philips Health Systems policy and targets.

• To conform with Philips Health System safety standards including Patient safety, health, safety and security regulations and strict adherence to General Business Principals.