JPMorgan Associate - Global Fund Services Operations Service Delivery 

United States, Massachusetts, Boston 

330506604

As a Fund Services Operations Service Delivery Associate within the Global Fund Services team, you will play a crucial role in delivering top-notch service across all institutional and/or mutual fund product offerings. You will collaborate with technology, operations, and product teams to guarantee successful service delivery to our clients. Additionally, you will work closely with both internal and external stakeholders to resolve issues promptly and keep senior management updated on client status.

Job Responsibilities

• Manage and resolve daily queries across the fund services provided
• Handle all issue management, escalation and remediation
• Coordinate client requested changes to operating model and reporting
• Coordinate client fund launches and migrations for all JP Morgan fund services
• Ensure successful delivery of client reporting
• Participate actively in periodic client meetings
• Guide internal projects to achieve consistency, efficiency and automation

Required Qualifications, Capabilities and Skills

• 5 plus years of experience in fund operations
• Strong technical skills including fund accounting and generally accepted accounting principles (GAAP)
• Excellent influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients to drive results
• Analytical, problem solving, critical thinking and decision-making skills
• Ability to work independently and multi-task in a fast paced environment
• Excellent verbal and written communication skills; executive presentation skills
• Expert use of Microsoft Project, Word, Excel, PowerPoint, and Visio

Preferred Qualifications, Capabilities and Skills

• BS/BA degree
• Ability to be effective in a global operating environment and a matrix management organization
• Experience working across multiple business areas and/or functions to deliver results
• Experience in fund operations, preferably in client-facing roles