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BMC Staff Specialist Product Developer Singapore, Singapore 330087442
03.08.2024
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Description and Requirements
The role has two primary focus areas:
- Ability to work at as a technical SME to resolve customer problems and escalations while providing technical insight back to R&D to help drive product design decisions, usability, and release planning
- Ability to understand and advocate BMCs strategic business direction to help our customers achieve more value from their investments with BMC
You will be working as a Staff Specialist Product Developer focused on the Monitoring and AIOps product line. The product covers a wide range of features for monitoring and analysis through use of AI/ML of datacenters and private/hybrid cloud systems. Your role is to help our customers solve technical challenges and expand the value they are getting from our products by understanding their use cases and recommending creative solutions through awareness of our products.
- Support our top-tier customers to proactively drive value realization through architecture reviews, technical health checks, upgrade planning, best practices, and product enablement
- Assist our Support and R&D teams on critical customer escalations, with the ability to quickly troubleshoot and debug complex technical issues
- Work closely with our account and field teams on customer activities including proof-of-value, trials, onboarding, upgrades, and migrations
- Be a team member who is passionate about quality and demonstrates creativity and innovation in enhancing our products and making our customers successful
- Excellent problem solving, debugging, analytical and communication skills
- Ability to learn new BMC products and technologies as required for a successful release delivery and customer support
- Work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors
- Quickly critique the initial problem analysis to ensure that all data necessary for problem resolution is available in a timely manner
- Collect business and technical requirements from customers and map them to BMC required capabilities to justify the investment through the definition of an ad-hoc business case
- Build, customize, and deliver technical presentations to explain how product capabilities address customer pains and deliver value within the identified scenarios
- Actively participate in activities to improve our customer experience of the portfolio
Experience/ Qualifications
Mandatory Skills
- 4-6 years of technical job experience in the IT industry
- Bachelor’s degree in Computer Science or related discipline
- Ability to communicate technical and business information to a varied audience (technical and non-technical customers)
- Expertise with a programming language such as Java or Python
- Knowledge on at least one operating system (UNIX/Linux or Windows) with expertise in Linux as a plus
- Excellent verbal, written, and interpersonal communication skills
- Travel may be required, based on our customer engagements
Valued Skills
- Experience working in an enterprise-type software consulting, implementation, support, or training
- Knowledge and understanding of at least one database such as Oracle or PostgreSQL
- Experience using cloud computing (AWS, Azure, Open Stack) and docker/container-based technologies
- Proficient in debugging and troubleshooting complex systems and customer issues
- Ability to develop a broad awareness of the client's technical architecture and emerging technologies with enough knowledge to determine what is and is not possible
Min salary
Mid point salary
Max salary
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