Citi Group Head Desktop Delivery - C15 Director 

United States, Florida, Jacksonville 

330003861

Responsibilities:

• Manage a team of Desktop professional to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as negotiate and make decisions on issues/activities having critical impact/influence on company revenues, delivery, or business operations
• Lead strategic Desktop product roadmaps, product development and program releases to gain maximum benefit from each Desktop, as well as understand the industry landscapes to identify relative trends, threats, and opportunities
• Focus on day-to-day management of Desktop products, such as product delivery, agent and client experience, and internal communication strategies while helping the team prioritize, negotiate, and remove obstacles to achieve results
• Define and launch new Desktop products, features, and capabilities including defining the product/feature, pilot strategies and go-live implementations, and participate in technology development
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of relevant experience
• 8-10+ years of managerial experience
• Experience managing in a matrixed environment including managing cross functional areas with direct and indirect reports (e.g. risk, finance, decision management, technology)
• In-depth knowledge of industry and competitor products/services

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Anticipated Posting Close Date:

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