Amazon Senior Premium Support Business Development Manager ASEAN ES 

Singapore 

328754447

As Enterprise Support BDM, you will be part of the Enterprise Support organization. You will support the Premium Support strategy and own driving the go-to-market (GTM) efforts for Support, with the objective to increase adoption for paid support offerings amongst Enterprise customers while maintaining target margin performance, and using Support to accelerate AWS platform adoption for the customers. You will engage our customers to understand why they need Enterprise Support (or why not), what are the pain points and obstacles in their current support offering. You will identify areas for sharpening our Support proposition (e.g. a differentiated offering, value and return on investment vs price) and design and execute controlled experiments driving commercial innovation. You will quantify the impact of Support in driving AWS platform adoption, estimate the ROI, and design and execute initiatives to help accelerate our customer cloud adoption journey. You will enable the sales team to drive the day-to-day interactions with prospects, selling the Support value proposition, in order to build long-term business opportunity. You will engage partners to develop and pilot new Support offerings via the partner ecosystem.
ROLES & RESPONSIBILITIES
- Analyze drivers of Enterprise Support adoption and identify levers for improvement
- Identify, design and execute controlled experiments in driving Enterprise Support adoption- Drive commercial innovation in Support, e.g. differentiated support offerings per customer segment · In conjunction with Field Enablement, create Support related training programs and material for the field team so that they can properly articulate the Support value proposition
- Work with stakeholders across Commercial/Public Sales, Premium Support, and Enterprise- Drive Enterprise Support deals end to end with SalesAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules