ATT IAM Access Operations Lead 

United States, Georgia 

327567536

:

Key Roles and Responsibilities:

Access management policies and processes:

• Strong understanding of risk management specialized in IAM governance frameworks, policies, and controls.

• Execute, monitor, and report on enterprise-wide IT assets including applications, servers, compliance with IAM security policies and execute remediation plan for managing risk.

Authentication and MFA compliance:

• Strong functional understanding of authentication, Single Sign-on, MFA management products including Azure, IBM Access Manager, RSA, Yubikey

• Engage with customers including application owners, infrastructure owners to enable application on-boarding to IAM products for authentication and MFA services.

Identity Access Governance (IGA) and Privilege Access Management (PAM):

• Demonstrate functional understanding of SailPoint IIQ, CyberArk PAM, Delinea Active Directory bridging products.

• Lead and manage discovery, reporting and remediation efforts for non-compliant privilege accounts including human privilege accounts, service accounts.

• Engage with customers including application owners, infrastructure owners to enable application on-boarding to IAM products for IGA and PAM services.

IAM Access Operations L1 and L2 support:

• Monitor and respond to user access management incidents such as provisioning, de-provisioning, access certification, privileged rights assignment, password reset, orphan accounts cleanup etc.

• Collaborate with Executive Leadership team delegates to support them with access management compliance activities closure and remediation efforts.

• Partner with Engineering Tier 2 / Tier 3 support as needed to resolve complex customer issues and ensure seamless operation of IAM solutions.

• Collaborate with internal operations teams to ensure compliance with agreed-upon service level agreements (SLAs).

• Partner and collaborate with international and diverse teams to ensure seamless day-to-day business operations, effective handovers, and foster a unified team culture.

• Demonstrate experience and compliance with Agile processes and methodologies in operational tasks, adhering to AT&T's Agile standards.

Continuous improvement, automation & leadership reporting:

• Identify gaps in existing IAM solutions, gather requirements, and collaborate with product architecture and client teams to advocate for necessary enhancements.

• Establish/refine operational and management processes to mitigate control weakness/gaps

• Prepare and publish leadership metrics covering KPIs and KRIs to measure operational efficiency and follow established escalation procedures for timely resolution.

Qualifications:

• Requires at least 12 years’ experience related to identity and access management (IAM) business operations, governance, and risk management.

• Strong technical and functional understanding of at least one or more products experience SailPoint IIQ, Azure Entra ID, IBM Access Manager, CyberArk and Delinea

• Experience with execution of IAM Operations including L1 and L2 support activities.

• Requires excellent communication skills, with the ability to collaborate effectively across teams and convey technical information to non-technical stakeholders.

• Sound knowledge on NIST and Cybersecurity frameworks.

Preferred/Desired Certifications:

• Certified Information Systems Security Professional (CISSP)

• Certified Information Security Auditor (CISA)

• ITIL4 foundation ISO/IEC 27001

Education:Preferred bachelor’s degree in information systems, Engineering, or Cyber Security.

Experience:Typically requires 12 years’ experience.

Technical Career Pathway (TCP) role.

Supervisory:No