Uber Senior Customer Support Specialist - Chicago IL 

United States, West Virginia 

325854804

About the Role:

This is a customer-facing role that requires you to be onsite at our Greenlight Hub location at 1401 W. North Avenue, Chicago, Illinois 60642. The typical work hours are Monday through Friday, from 9:30 am to 5:30 pm.

Basic Qualifications:

1 . Ability to work full-time Monday-Friday standard 9:30 to 5:30 shift

2 . 2+ years of Customer support experience in a high-volume environment, such as service industries, retail, or hospitality

3 . Attention to detail, problem-solving, communication (written and verbal) skills

8 . Strong prioritization and time management

Physical Requirements:

1 . Expected to remain in a stationary position, often sitting or standing for prolonged periods

2 . May be required to perform repeating motions that include the wrists, hands, and/or fingers, e.g., using a keyboard

Additional Requirements include but are not limited to the following:

1 . Required to have regular and predictable attendance in the assigned work location

2 . Ability to work in an open floor plan with moderate noise

Preferred Qualifications:

2 . Experience leading peers to achieve success metrics without direct manager oversight

3 . Bachelor’s Degree

4 . 1 Year of floor supervisory/manager experience or Keyholder

What You Will Do:

2 . Ensure issues are resolved using procedures or are escalated promptly

4 . Engage and support Drivers and Earners already on the platform in order to enable them for greater success

5 . Partner with management on improving/buildings support processes

6 . Assist with local events and promotions

7 . Troubleshoot and problem solve through straight technical issues

8 . Communicate effectively with various stakeholders when needed

9 . Act as an SME and provide feedback on process, policies, and help with edge cases including in real time while monitoring floor

10 . Resolve complex cases and escalations on the floor and reviewing C360’s

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$23.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .