Job responsibilities
- Leads sessions with internal teams to drive optimal usage of tools and gateway configuration to ensure customer success
- Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
- Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
- Identifies and measures application SLAs, customer journeys and tool usage
- Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
- Develops secure high-quality production code and reviews and debugs code written by others
- Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
- Formal training or certification on software engineers concepts and 5+ years of applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Advanced in one or more programming language(s)
- Proficiency in automation and continuous delivery methods
- Proficient in all aspects of the Software Development Life Cycle
- Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
- Practical cloud native experience
- Excellent verbal and written communication
- Strong problem-solving skills with a high level of accountability
- Experience with API Management Platform such as Apigee, AWS API Gateway, Kong, or Spring cloud gateway
- Experience in development, deployment strategies and support of REST and GraphQL API interfaces
Preferred qualifications, capabilities, and skills
- Experience with Identity and Access management services
- Experience in networking concepts (TCP/IP, DNS, TLS, HTTPS) and CDN technologies
- Experience in incident management and improving MTTx metrics.