Amazon Support Associate II Ops Tech Solutions OTS 

United States, Iowa, Council Bluffs 

325495993

About Operations Technology Solutions (OTS)About The RoleAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.Key job responsibilities
Responsibilities include, but are not limited to:
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- High school or equivalent

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service