JPMorgan Senior Associate Technology Risk Control - Content Management & Governance 

United Kingdom, England 

325438586

As a Senior Associate, Technology Risk and Control - Content Management & Governance within the CTC organization, you will be a risk partner and consultant. Your role will involve promoting control compliance with policies and standards while targeting prioritized solutions to reduce risk. You will play a critical role in uplifting existing content across SharePoint, Confluence, and Knowledge Base (KB) articles into a centralized CTC knowledge portal. This foundational work is essential for delivering accurate information through AI/ML tools. You will also incorporate the Service Desk as a control point for teams creating new Engineering Service Desks (ESD) and implement governance controls for knowledge creation and recertification.

Job responsibilities:

• Provide guidance and best practices to promote awareness and understanding of the technology risk and controls framework, with a specific focus on content management and governance challenges.
• Lead the consolidation and migration of existing CTC content from various platforms (SharePoint, Confluence, KB articles) into a centralized knowledge portal.
• Collaborate with cross-functional teams to ensure the accuracy and relevance of content, aligning with AI/ML tools for enhanced information delivery.
• Serve as a liaison with the Service Desk to establish control points for the creation of new Engineering Service Desks (ESD).
• Develop and implement governance frameworks for knowledge creation, management, and recertification processes.
• Ensure compliance with organizational standards and best practices in knowledge management.
• Monitor and evaluate the effectiveness of the knowledge portal, making recommendations for continuous improvement.
• Provide training and support to stakeholders on knowledge management processes and tools.
• Stay updated on industry trends and emerging technologies in knowledge management and cybersecurity.

Required qualifications, capabilities and skills

Experience in knowledge management, content management, and governance.

• Analytical Skills: Ability to analyze knowledge from a customer and governance perspective, identifying content gaps.
• Technical Proficiency: Familiarity with SharePoint, Confluence, knowledge base systems, HTML, and integration techniques.
• Project Management: Strong organizational skills with the ability to manage multiple tasks and priorities, focusing on risk reduction.
• Cybersecurity Knowledge: Strong understanding of cybersecurity principles and practices.
• Agile Methodologies: Familiarity with Agile methodologies and Scrum framework.
• Customer Service Experience: Understanding of how self-service adds value.
• Communication Skills: Excellent communication and collaboration skills, with the ability to represent governance forums.

Preferred qualifications, capabilities and skills

• Relevant certifications such as ServiceNow Certified System Administrator are a plus