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Apple ServiceNow Developer Employee Experience & Productivity United States, Texas, Austin 325302908
01.06.2024
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Description
In this role, you will work directly with the process owners, project Implementation/development teams, ServiceNow product team, production support team and multiple Infrastructure teams. You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration. You will be responsible managing projects from inception to closure. This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements. You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow moduleResponsibilities include:* Understand business requirements for ServiceNow* Provide design and technical solutions for ServiceNow implementation* Provide guidance on technical questions related to ServiceNow implementation* Provide end-to-end product architecture to ensure scalable, high performance landscape* Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies* Participate in sizing the application for future growth and scalability* Perform technical configurations, application maintenance and house-keeping activities* Design security of the application, and own data security function* Configure alerts and baseline SLAs
Key Qualifications
- 3-10 years of experience building and supporting enterprise scale applications
- 2 to 3 years of experience on ServiceNow scripting/javascript
- Configuration/customization experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc…)
- Thorough functional understanding of IT Service management or HR service delivery (HRSD) or Customer service management (CSM)
- Hands on experience of REST (JSON) based API implementation
- ServiceNow Application Developer certification is a plus
- Excellent verbal and written communication skills
- Excellent analytical and problem solving capabilities
- Good Collaboration skills and teamwork ethic
- Attention to details and commitment to quality
- Strong work ethic, self-motivated and well-organized
- Ability to perform under pressure and tight deadlines
Education & Experience
BS Degree in Computer Science or equivalent years of experience.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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