Citi Group Callback Intermediate Associate Analyst - B11 

United States, Florida, Tampa 

324304199

Responsibilities:

• Conduct a minimum of 60 outbound calls to clients each day.
• Ability to work with different systems, including Microsoft Office/ data entry
• experience working within high volume environment
• Authenticate client instructions by confirming validate authorized signatory and performing client callbacks validations.
• Record validations actions on the online product processor.
• Ensure compliance with all internal policies and procedures and Regulatory requirements.
• Provide Back-up support to Jersey City and India as daily volumes dictate.
• Ensure priority transactions are processed within standard timeframes.
• Gather and track activity volumes for MIS reporting.
• Investigate and resolve inquiries related to processing.
• Support O&T Ops Transformation initiative to reduce manual touch points by challenging the status quo

Qualifications:

• 0-2 years of relevant experience
• Demonstrated cash and trade operations experience & knowledge
• Effective verbal and written communication skills
• Expert proficiency with Microsoft Office and comfortable with data entry

• Bachelor’s/Universitydegree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

*** Work Schedule is Monday to Friday: 9 A.M. to 6 P.M. ***

Anticipated Posting Close Date:

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