EY Assistant Manager Financial Services Risk Management 

Lithuania, Vilnius County, Vilnius 

324077079

Your key responsibilities

GDS GI professionals support Immigration professionals and lawyers execute on a range of administrative and support tasks. You will assist GDS Senior staff and Managers across various caseworker activities to deliver exceptional client service across high volume accounts and meet SLA and KPI measures.You will support the electronic case management administration processes, as well as email communication and document drafting for visa application types. You will support collection and tracking of case documentation, reporting, and monitoring of status and preparation of application documentation per the protocol followed for each case type.You will stay abreast of regulatory changes in the applicable immigration domain, supporting senior caseworkers and lawyers to implement necessary changes in case management and processes in a timely manner.

Tasks include:

• Application drafting

• Drafting of eligibility assessments for visa classification and other immigration pathways

• Preparation and review of case documents and applications for Manager review for filing with the appropriate government agency

• Work with Managers to perform intake of cases, troubleshooting issues and establishing case strategy

• Docket immigration related documents to the case management tool

• Perform daily tasks including data entry with accuracy

• Receive and validate documents submitted by assignees as per the checklist

• Assist in document review for various immigration case types

• Proactively monitor the progression of cases to capture and action next steps

• Contribute to ad hoc projects, including research, project management and data collection activities as required

• Ensure on time delivery on all client deliverables

• Deliver technically and administratively accurate work with minimal supervision and guidance and be accountable for your individual outcomes and their impact on the team

You are accountable for performance and strategic objectives.

• continuous performance improvement outcomes for efficiency and quality

• adherence to EY’s risk management protocols

• service delivery metrics; CDP, SLA/KPI reports, client reporting, escalations, utilisation, and performance metrics reporting to the local office senior manager/partner.

• identify and pre-empt technical or process issues may impact the client or immigration formalities and associated trouble-shooting and remedial action

• identify and remediate issues and risks, direct the development of project/program status reports and metrics to meet business needs, and manage stakeholder expectations

You fulfil team leadership responsibilities for assigned team members to drive engagement and performance with a commitment to learning and development.

• counselling, goal setting, professional development activities and feedback loop responsibilities across the team
• contribute to and drive training and L&D activities across the team
• foster a positive and collaborative learning environment, and participate in wider organizational and people initiatives
• report on staffing and performance metrics for assigned team
• support recruitment and performance management responsibilities

Qualifications and experience

• Bachelor’s Degree in Human Resources, Business Administration, travel, tourism and hospitality, Commerce, Arts, Law (Immigration), English Language and Literature/Communicative English/Mass Communication & Journalism or related fields.

• Exceptional written and oral fluency in English essential

Additional skills and attributes for success

• MBA/Masters in relevant field is an advantage

• Fluency in German, French, Portuguese, Spanish or Italian is an advantage

• Outstanding administrative and communication skills, mature business sense, and ability to perform in a dynamic, time-sensitive environment

• Ability to manage multiple and intercultural stakeholder relationships

• Excellent analytical skills, and attention to detail

• Experience working in a paralegal or client facing role is preferred

• Proven ability to manage high volume and multiple projects to tight deadlines in a high-pressure environment

• Ability to work flexibly and accurately in a fast-paced environment

• Experience or exposure in immigration practice or mobility, preferably in a European jurisdiction is an advantage

• Demonstrated exposure to applicable criteria, and drafting and process requirements for European countries is an advantage

• Experience with substantive writing, editing, and proofreading a variety of documentation, and the ability to draft articulate and persuasive communications advantageousWhat we offer

• A competitive salary and benefits package, including private health insurance.

• Opportunities for professional development and career growth, by access to training and development programs, coaching and mentoring as well as on-the job opportunities.

• A supportive and collaborative work environment with multicultural teams.

• Flexible working hours and hybrid work with 2 days in the office per week.

• Employee wellness programs and initiatives and the opportunity to obtain the All You Can Move sport pass.

• Possibility to volunteer for meaningful initiatives to positively impact lives in the community.