Cisco Network Support Engineer 

Poland, Lesser Poland Voivodeship, Krakow 

324013655

As a member of our team, you will:

• Troubleshoot and resolve incidents involving various routing protocols, switching technologies, and platform-related issues on Cisco Nexus switches operating in ACI mode, APIC controllers and Nexus Dashboard Orchestrator (NDO).
  
• Recreate customer technical problems within Cisco's internal labs, conducting thorough troubleshooting, debugging, and log analysis.
  
• Collaborate with colleagues across different technology teams to resolve network environment issues.
  
• Work closely with engineering teams to improve product quality by identifying, reporting, and automating the detection of software defects.
  

In this role, you will:

• Gain a deep understanding of the software architecture and forwarding logic of Cisco ACI solution, enabling you to troubleshoot data center ACI fabrics effectively.
  
• Receive targeted training and mentoring to rapidly enhance your expertise.
  
• Primarily focus on the Data Center ACI domain while being encouraged to expand your competencies through additional training.
  
• Access a wealth of resources and support to achieve your CCIE/DevNet certifications, including study materials, dedicated paid study time, and a global network of Cisco labs.
  

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 5-8 years related experience with Cisco Data Center solutions.
  
• Understanding of common routing and switching protocols.
  
• Strong analytical and troubleshooting skills.
• Limited experience with Cisco products is not a barrier. With a solid understanding of technology and dedication, any engineer can quickly adapt to Cisco's specific implementations.
  

• Expert within one or more of the following areas: Data Center Services Support, Data Center Switching Support, Networking Orchestration, Routing & Switching.
  
• Experience with Virtualization technology such as Openstack, Kubernetes, OpenShift if a plus.
  
• Current valid certification (CCNA/CCNP/CCIE and/or DevNet).
  
• Experience in Python or other programming languages.
  
• Experience with APIs, Linux, and automation tools.
  
• Ability to quickly learn new technologies and apply them in practical situations.
  

• Cisco provides a variety of benefits to enhance your professional and personal life:
  
• Hybrid Work: Enjoy the flexibility to work from home anywhere within Poland or from our Krakow office.
  
• Work-Life Balance Initiatives: Benefit from 26 vacation days, Day4me (additional PTO days), a Birthday Day off, and access to a wellbeing platform and webinars.
  
• Your Life and Family: Take advantage of our Meal Card, Connected Card, and Baby Gift Program.
  
• Volunteering Opportunities: Utilize 10 Time2Give Days (paid days off) to support charity organizations and give back to local communities.
  
• Rewards: Participate in our Discounted Stock program and the Connected Recognition Program, which offers monetary rewards for recognizing the contributions and excellence of your peers.
  
• Your Wellbeing: Access private medical care, private life insurance, and social fund benefits.
  
• Referral Bonuses: Earn bonuses by recommending your friends to join Cisco.