Cellebrite Renewals Specialist 

United Kingdom 

323989727

Help us build out a repeatable, efficient process to ensure our customers get the best possible experience when renewing their purchases with us. You’ll have an existing book of business to renew and work alongside an Inside Sales Rep to support existing customers and keep an eye out for expansion opportunities.

• Ensure high rates of retention across all product categories.
• Help us iterate the process as we scale out this role and define the best-practices
• Create lasting ties with existing customers securing high NPS and CS scores.
• Minimum quarterly check-ins with all customers to build trust and breadcrumb the renewal.
• Support new and experienced channel partners to maximise their output.

What you’ll love about your mission

You can look forward to engaging daily with customers who make a real difference and solve real world crimes. Our team will dramatically expand our capacity to support any agency and private enterprise who wants to do more with our platform.

• Set the foundation layer of our Renewals focused engine as we look to scale in EMEA.
• Be first in territory and impact our decisions to maximise our investment there.
• Get involved as we adapt our GTM to ensure we continue to wow and delight our users.
• Learn more about how our society investigates and solves crimes digitally.

Applicants should tick all or many of the boxes below but don’t feel shy to apply if you think you have the behaviours, experience and passion for what we’re trying to achieve.

• Experience being a foundational member of a fast growing inside sales organisation.
• Fluent in German
• 2-3 years of experience in a customer support or renewals role.
• Excellent communication and interpersonal skills, both written and verbal.
• Proven ability to achieve and exceed sales targets.
• Self-motivated and results-oriented within a strong, competitive team.
• Proficiency in Microsoft Office and Salesforce or similar CRM.