Cybereason Customer Success Executive French 

Ireland 

322982485

Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks.

What we are looking for:

• 3+ years of experience in customer success, technical or sales account management, project management or related customer-facing roles.
• Fluent French plus English (both written and spoken)
• Experience in the cyber security domain is highly desirable; other backgrounds in technology, particularly SaaS and enterprise technology, may be considered for exceptionally qualified candidates.
• Project management experience with all aspects of the post-sales experience, from small to enterprise sized customers, spanning tasks from: onboarding, product upgrade planning, providing L1 support, to feature training.
• Be the voice of the customer internally; bring in the right people to deliver the best service.
• Track record of developing strong, trusted relationships with economic buyers and technical stakeholders.
• Project management/Time Management and structural expertise; you approach customer support with consistent, proactive meetings / touchpoints which positively impact loyalty and revenue growth.
• Strong internal and external communication skills.
• Salesforce knowledge, metrics drive
• Must be available to travel

Why join now?

• Leading technology in MITRE ATT&CK Evaluations
• Flexible remote working model
• Access to sales tools, people and processes designed to make you successful
• New hire stock equity
• Diverse and inclusive workplace culture