Microsoft Customer Success Account Manager CSAM Leader 

United Kingdom 

321994263

be responsible forand CSAM Managerswho are atvarying stages of career development, portfolio and program management, cloud service management and technology

This role has
direct people management responsibility(Managers and Individual Contributor

This role has a flexible work model and can be performed from home or office with an estimated

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND severalyears customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienc

• OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field ANDyears customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• OR equivalent experience

• year(s) people management experience

• Experience managing a consumption portfolio
• Understanding of Enterprise cloud workloads required

• – You will lead

• – You willd

• You will develop a team culture identifying and sharing Customer insights and opportunities with theirwithAccountandSales teamsto drive new opportunities for growth,consumptionand customer success.

• andConsumption Leadership– You will c

• – You willmanage a repeatable and predictable business bycoaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.You willdrive operational, consumption and usage excellance

• Technical Relevance– You wills

• You will deliversuccess through empowerment and accountability by modeling, coaching, and caringas well as attractingand retaining