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Apple Operations - Services Lead United States, California, San Diego 320553573
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Description
Engaging in daily operations, monitor key performance indicators, and optimize processes to achieve efficiency and quality.Identifying areas for improvement in operations and client management and recommend changes.Coordinating cross-functionally with other services lines (i.e. Projects, EH&S, and Security) to develop end-to-end formal processes. Preparing reports and analysis on operational policies and procedures with a focus on SLA adherence.Assisting in ensuring compliance with industry regulations and quality standards.Establishing dashboards to monitor and track SLA’s.Managing internal and external relationships in support of programs.
Minimum Qualifications
- 5 - 7 years of of hands-on experience working in a fast-paced multi-facility corporate environment, with a focus on providing the best in class service
- High School Diploma or G.E.D.
- Valid Driver’s License
Preferred Qualifications
- Good verbal and written business communications skills
- Solid understanding in the use of computer tools such as productivity software, e-mail, and databases
- Pro-active self-starter, analytical, and ability to work independently and with a team.
- Strong work either with uncompromising integrity.
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $77,200 and $116,800, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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