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Wells Fargo Lead Systems Operations Engineer United States, New York, New York 320546801
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In this role, you will:
- Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
- Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
- Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
- Instantiate Site Reliability Engineering and AIOPs capabilities at Wells Fargo Enterprise Functions Technology (EFT) igniting the practice, principles, and culture leading by example. Assist in training skilled peer engineers by growing the practice within EFT and partnering with peer platform embedded SRE teams
- Introduce and mature the adoption of enterprise capabilities, tools, and innovation improving availability in a multi-cloud ecosystem by evolving observability.
- Drive adoption of automation and operations best practices, removing manual activities, partnering with development teams identifying areas of improvement and efficiency.
- Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
- Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Required Qualifications, US:
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of application production support experience
- 3+ years of Java, C#, Python or other object oriented software engineering experience
- 3+ years of experience performing engineering and support tasks on Linux/Unix and Windows Servers
- 3+ years of experience with Cloud technologies
Desired Qualifications:
Experience supporting an enterprise-level environment
Ability to interact with all levels of an organization; including management
Strong team or technical leadership experience
Proven track record of driving change and process improvement
Ability to manage initiatives involving process improvement
BS/BA degree or higher in science or technology
Job Expectations:
Help mature and transform the team to a best-in-class service organization
Drive adoption of core tooling and align to ITIL services
Execute incident, problem, change and release management across a wide range of applications and technologies
Drive remediation activities, run incident bridges, and provide status on active issues
Drive root cause identification and preventative actions
Effectively multi-task across a wide range of activities
Communicate effectively (both verbal and written) with leadership within technology and the business
Work with vendors and vendor products to troubleshoot issues
Identify gaps and single points of failure in current technology process or design
Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
Create, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team members
Drive identification and development of automation for repetitive tasks
Ensure quality, security and compliance requirements are met for supported area
Execute daily maintenance tasks and proactive review of the production environment
Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction of requester
Pay Range
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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