Cisco Partner Sales Business Development Executive 

United States, Illinois, Chicago 

320426677

Who you are:

• Customer Success Specialists are hardworking technologists who love connecting and working with customers to help them adopt and derive value from the product and address their key business pain points using our outstanding Cisco observability solutions. They deliver successful outcomes, provide constant mentorship, and become trusted advisors so that our customers spend less time fixing issues and more time driving value, innovation and creativity to deliver outstanding digital experiences to their end-users. Excellent customer interaction and presentation skills (ability to clearly communicate to different audiences and deliver a message in a concise, professional manner).
• Ability to educate customers on the value of our products and build trusted advisor relationships at all levels of the organization.
• Knowledge and experience in at least two of the following technical domains

What you’ll do:

• Build strong relationships with key customer and Cisco collaborators, employing a consultative and prescriptive approach.
• Help customers improve the value of their Cisco observability investments.
• Gain in-depth knowledge of observability products to assist with technical inquiries and troubleshooting.
• Develop account plans and deliver business reviews, focusing on metrics and success stories.
• Respond promptly to customer inquiries across various communication channels.
• Guide new customers through the product lifecycle, enhancing adoption with resources.
• Relay customer feedback to internal teams to influence product development.
• Stay updated on technology trends like microservices, containerization, and cloud.
• Collaborate with Sales, Product, Support, and Engineering teams, providing field feedback.

Minimum Requirements:

• Hold a degree in Computer Science or a related field, or possess equivalent technical experience, with over 5 years in a customer-facing consulting role.
• 5 Years of extensive experience in Observability, Security, Application Performance Management, SDLC practices, and IT operations, with proficiency in AppDynamics or similar products.
• 5 Years skilled in virtualization, containerization, cloud technologies, and SAP technologies, with practical experience in programming languages like JavaScript, Java, and .Net.

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)