Intuit Senior Manager Tier Support & Complaints UK 

United Kingdom, England, London 

320049339

Proven track record of success and significant experience in a fast-paced organisation, leading customer centric operations and teams. The ideal candidate is / has:

• Customer experience advocat e
• Team & talent builder: has substantial leadership experience and a track record as a talent steward with a proven history of hiring, managing and developing a high performing and engaged team. Experience leading geographically dispersed teams.
• Boundaryless leade r : cross-functional leadership experience, partnering to influence different functions at all levels.
• Product & business acumen: customer champion with a design mind-set and demonstrated strengths in improving experiences and reducing customer issues. Has developed clear and compelling business cases that support prioritisation of work and investments.
• Customer support expert: proven ability to lead and develop large scale customer support teams and foster a high-performance culture in a hybrid environment.
• Change leader: experience in a dynamic work environment, managing and executing complex system and organisational change initiatives.

• Communicator: Ability to communicate for impact, fluent in English and have excellent written and verbal communication skills including an ability to communicate complex issues simply.
• Bachelor's degree or equivalent practical experience.
• Minimum of 7 years of experience primarily in service delivery or in a services/SaaS based industry in a people leadership role.

As this role will require collaboration across global teams, it may require up to 10% travel.