Monitor campaign performance and help clients with campaign strategy & optimization
Onboard new clients – Help clients understand the features and functionalities of the platform and provide optimization tips and strategies to get the best out of the platform
Work closely with the Product, Marketing and Support organizations to drive revenue and increase customer satisfaction
Troubleshoot and resolve issues in a timely manner
Identify opportunities to improve products and the customer experience
Requirements:
3+ years of professional client-facing experience in the digital media / online publisher space
Experience working with native / display advertising preferred
Outstanding relationship management and customer service skills
Exceptional English communication skills
SEA languages (Thai, Bahasa, Vietnamese, etc.) is a definite PLUS
Strong critical thinking skills
Ability to effectively prioritize and manage tasks within a fast-paced environment
Demonstrated ability to work and collaborate within a high-performing team
Self-motivated, entrepreneurial, and comfortable dealing with ambiguity