JPMorgan Technology Support Lead Pricing Direct & Securitized Products 

China, Hong Kong, Hong Kong Island 

319349632

As a Technology Support Lead in the Commercial and Investment Banking Technology - Pricing Direct & Securitized Products, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Support critical and complex batch processing applications. Batches runs on Autosys and internal developed framework
• Work with development teams on regular basis to ensure all issues and stability/resiliency enhancements are tracked
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
• Work on global production management objectives and develop meaningful relationships to achieve common goals and automation projects to eliminate toil
• Implement robust monitoring to proactively identify system issues and perform Start of Day checks

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent experience in a software engineering discipline
• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud