Citi Group Ops Support Specialist 

India, Maharashtra, Pune 

319182436

Responsibilities

• Resolve Reg-E Cardholder POS adjustments that failed to post systemically. Reg-E Claims made by Citi Clients on non-Citi ATMs; as well as non-Citi Clients using Citi ATM terminals from the Citishare daily package

• Resolve the failed Point of Sale (“POS”) and mis-dispensed ATM transaction
• Investigate and resolve the claims that are received for failed ATM transactions
• Investigate and take decision to honor or deny based on first monthly withdrawal proof performed by the branch after the transaction date.
• Good understanding on PEGA items and all Debit Card financial activity is posted to the appropriate GL accounts
• Processing settlements, pulling supporting documentation, processing financials and tracking
• Downloading reports for daily settlement preparation and preparing financials for chargebacks

Qualifications:

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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