IBM Delivery Consultant Manager - Automation 

Canada, Ontario, Markham 

318944372

Joining the IBM Technology Expert Labs teams means you’ll have a career delivering world-class
services for our clients. As the ultimate expert in IBM products, you’ll bring together all the
ensuring speed and insight while our clients focus on what they do best running and growing their
while advancing your career. Our culture is collaborative and experiential. As part of a team, you will
be surrounded by bright minds and keen co-creators—always willing to help and be helped—as youAs a Delivery Consultants Manager, you will apply your strong foundation of technology expertise toprofessionals. You will develop a high performing team who engages with clients to deliver projectstheir skills. In this role you will coach and lead from the front as s a trusted, empathetic leaderyou’ll collaborate across IBM to optimize services engagements and trailblaze new solutions thatwin-win outcome, a ‘day-in-the life’ of this role may include, but not be limited to…
• Building Exceptional Client-Facing Team: Hiring, nurturing, and developing a technical• Accelerating Adoption of IBM Technology: Collaborating with your Delivery Consultants, the
• Building Client Relationships: Creating and maintaining enduring, trusted relationships at
technical levels within clients (including CIO’s, CTO’s, Developers, Data Scientists,• Team Coaching for Success: Coaching your team, with clarity and conviction, to ensure they
fully understand how to do their jobs successfully and achieve their KPI including utilization,• Profit and Loss Management: Evaluating and managing profit and loss for your assigned• Growth Mindset Traits in Problem-Solving: Demonstrating growth mindset, courage,
curiosity, and leadership in solving problems.

• Experienced Technical Leader: Seasoned technical leadership with the associated credibility, having proven experience of managing large diverse services delivery teams, with a specific focus on scaling these teams through effective performance management, process improvement and delivering on team KPI targets. It is the proven ability to translate tactical imperatives into operational discipline to achieve defined outcomes, while driving the adoption of complex, enterprise-grade technology solutions.
• Coaching Excellence and Culture Growth: Demonstrable mastery of deal and situational
coaching, whilst fostering a high performing, growth-minded and candid culture.
• Practical Skills in Technology Areas: Deep practical and applied skills in one of the following
areas (with competent understanding across a broad selection of products within the
respective portfolio’s and importantly, their enterprise inter-connectivity): Cloud, Data and
AI, Automation, Integration or Security.
• Financial Oversight and Management: Experience of oversight and management of profit
and loss
• Automation Technologies: Experience with one more of the following Automation
technologies: MQ, API Connect, App Connect Enterprise, Cloud Pak for Automation, Cloud
Pak for Integration, Tivoli Monitoring, Instana, Netcool, Watson AI Ops, Turbonomic or the
equivalent enterprise solution.
• Multi-Cloud Platforms: Working knowledge of AWS, Azure and VMware Virtualization.
• Programming Skills: Working knowledge and skills working with Java, Shell scripting,
python, Kubernetes, Containers, Perl)