Plan and control the monthly and daily operational volume of all channels considering sales plan and fulfilment center capacity ensuring maximum optimization of the resources by close working with Customer Service (Wholesales), Allocation and Buying (Direct to Consumer) and Order Fulfilment (Supply Chain and Regional eCommerce) teams.
Lead and plan together with the 3PL (third party logistic) and Transportation team the outbound resources to achieve the forecasted volumes and priorities ensuring on time and in full delivery to all customer orders.
Coordinate with the 3PL (third party logistic) and Transportation to meet daily requirements of all customer demands including picking, VAS (valued added services), packing, shipping and working day exceptions.
Plan and coordinate eCommerce events ( ex: cyber days, cyber wow) and service improvement initiatives or projects, ensuring orders are fulfilled and delivered meeting or exceeding consumer expectations.
Monitor embellishment process, ensuring the on-time contact with Marketing for free of charge campaigns, correct embellishment platform update and dully cost allocation for involved 3PL services and supplies required.
Plan, develop and implement new methods, procedures, system & process improvements; designed to remedy customer needs while improving compliance, minimizing operating cost, and achieving greater customer satisfaction.
Lead, propose and implement outbound efficiency plans, coordinating all necessary tasks with 3PL (third party logistic) and Transportation team, to minimize current CPU (cost per unit), improve SLAs (service level agreements) and KPIs (key performance indicators) ensuring all targets are achieved.
DC project management: Monitor and follow up the Site improvement Plan (SIP) supporting the implementation of the different initiatives defined for the different areas and processes in the DC looking for cross functional and teamwork environment.
SAP Key User, providing training and support to all FC (fulfilment center) team and leading contact with Local & Regional IT (Information Technology) to ensure all support is provided in timely manner to guarantee correct fulfilment center operation.
Lead direct report to deliver positive operational results. Responsible to provide timely feedback, effectively coaching and empowerment with the purpose of develop Supervisor Outbound career.
:
3PL (Third part logistic provider)
FC (fulfilment center) team
Transportation
Order Fulfillment (Supply Chain Management)
Customer Service
Allocation & Buying team (Direct to Consumer)
Marketing: SPOMA & Brands
eCommerce – Regional team
IT (Information Technology) – Local and Region
FP&A
Accounting & GBS
Embellishment team (3PL)
SCM regional team
:
Excellent analytical skills
Strong communication and interpersonal skills
Ability to manage diverse stakeholders
Team player
Consumer Oriented
Advance Excel and/or Access knowledge
Project management skills.
Strong knowledge of SAP & WMS (warehouse management system) and Warehouse operation processes.
Fluent in English, both written and spoken.
:
University degree in Engineering, Business or Logistics.
Minimum of 5 years’ experience in Supply Chain Management, leading world class operations.