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The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.Responsibilities:
Qualifications:
Education:
Additional Responsibilities:
Ensures compliance of all managed applications with the Citi's Third Party Risk Management objectives.
Gathering data and documentation necessary to complete the Third Party onboarding and ongoing Citi security policy requirements.
Manage a rigorous schedule of third party vulnerability assessments and ensure third party vendors' expected performance is rendered and supported, along with the identification of any critical third party risk issues.
Planning and facilitating meetings with Third Party and internal stakeholders, taking all meeting minutes and managing any follow up activities relevant to Third Party performance.
Facilitate the escalation of high risk Third Party incidents or perpetual performance failures affecting the compliance to Citi's Information Security Standards
Interfacing with various Citi technology, risk and compliance teams
Manage the end to end process to onboard the 3rd party vendor applications to GIDA and EERS, if needed
Manage and ensure that the 3rd party vendor applications information in CSI is accurate, correct and up to date
Work closely with the Information Security teams to ensure compliance of HR applications with Citi’s IS policies pre-contract and post-implementation
Additional Qualifications:
An innate ability to identify issues and work them to closure, including remediation and escalation where appropriate
Experience in working with 3rd party technology vendors, a must
Knowledge of Citi’s Information Security Standards
Knowledge of GFT issue, problem and change management processes, preferred
Strong communication and presentation skills.
Discretion and diplomacy when dealing with sensitive issues
Organizational skills and ability to prioritize
Desire and talent for building and maintaining relationships
A commitment to protect the bank from all risk exposure
Experience working across a diverse set of stakeholders with positive results
Some degree of awareness of SaaS Cloud/Hosting/Encryption. Technical Awareness is a must.
Demonstrated multi-tasking ability, analytical skills, problem solving skills and a consistent record of on time delivery and customer service is mandatory.
Must be process-oriented
Effective time management, documentation and organizational skills.
Must be analytical, creative, hardworking, team player and must support the concept of “fun” in the workplace.
Must be a self-starter and able to work independently in a fast paced global environment.
Fast learner, highly organized and methodical.
Willingness to work on a flexible shift schedule to support the business users located in the APAC, EMEA and NAM regions
Advanced experience with MS Office, MS Teams and SharePoint
Time Type:
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