Dell Campus Technical Support Engineer 

China, Shanghai 

31781769

You will:

• Applies technical expertise using standard operating and diagnostic procedures to resolve standard level issues. Uses standard internal diagnostic test equipment and product trace and logging procedures.
• Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment through a variety of mediums. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
• Tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases. Responsible for sharing all acquired knowledge concerning problem resolutions.
• Contributes to centralized problem identification and resolution databases; may have senior level tasks similar to Engineering for assigned product and skills. Act as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams.
• Validates technical information and issues early warnings and disseminates information as needed. As a 24x7x365 organization, shift work, holidays and on-call responsibilities.

Essential Requirements

• Fresh Graduate or will graduate between 2024.6 and 2025.6
• Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic to meet staffing attendance requirements
• Candidate should also possess excellent communications skills and be in position to work under pressure with calmness and composure
• Candidates must have strong troubleshooting skills as well as presentation skills.
• Bachelor or above degree in Computer Sciences / Information Technology related discipline.

Desirable Requirements

• Candidate is passionate on IT technology learning and development.
• Candidate has strong willingness to purchase a successful career in IT infrastructure.