Red hat Technical Support Engineer - Japanese 

China, Guangdong Province, Shenzhen 

317479432

About the job

What you will do

• Own the resolution of customer issues from initial contact through complete customer satisfaction

• Exceed customer expectations by providing premium and professional customer service

• Demonstrate efficient problem-solving techniques and resolve complex, critical, and sensitive support issues

• Contribute to the global Red Hat knowledge management system while working on customer issues

• Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction

• Serve as a technical point of contact and subject matter expert for a technology of your choice within the Red Hat Enterprise Linux (RHEL) domain

• Advocate for customer requests and offer innovative ideas to improve the quality of our offerings

• Manage assigned offerings and components by prioritizing open issues for development

• Be available occasionally to be on call after office hours and on weekends

What you will bring

• Experience in production support

• Bachelor's degree or higher in computer science or a related technical field

• Native or business-level language skills in Japanese

• 3+ years of Linux or UNIX experience in the enterprise sector with excellent administration skills

• Excellent troubleshooting skills and passion for problem-solving and investigation

• Ability to communicate clearly and concisely to customers with various levels of technical experience

• Good written and verbal language skills in English

• Red Hat Certified Engineer (RHCE) certification or a comparable combination of experience and qualifications is a plus