Citi Group Cash Trade Proc Analyst2 - C10 

India, Haryana, Gurugram 

317441743

Responsibilities:

• Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points
• Research current treasury and client operational trends and suggest solutions
• Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
• Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
• Assist efforts to help drive high rates of client adoption
• Ensure requirements are clearly stated and that business and client needs are met throughout development
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-4 years of experience in a related role
• Proven system development lifecycle skills
• Proficient understanding of emerging technologies
• Cash handling experience
• Effective verbal and written skills
• Effective analytic and presentation skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Time Type:

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