JPMorgan Concourse Manager 

India, Maharashtra, Mumbai 

31721350

Unlock your leadership potential as a Manager, where you'll cultivate a high-performing team of specialists, driving exceptional results through inspiration and strategic guidance. Champion success by fostering inclusion and diversity, while mastering talent management to build a thriving, dynamic workforce.

Job Summary

As a Prepaid/Concourse Manager within our dynamic team, you will focus on developing and leading a team of specialists to achieve exceptional results. You will be a proactive leader who can coach and inspire team members by exemplifying key behaviors that promote success. You are responsible for performance management, talent selection, and retention, while actively promoting inclusion and diversity within the team.

Job Responsibilities

• Develop and lead team of Specialists
• Lead by example and coach on key behaviors to drive results
• Responsible for performance management
• Select and retain talent
• Identify ways to support inclusion and diversity
• Resolve employee and escalated customer problems and inquires
• Operates with urgency and meet deadlines
• Participates in execution of strategy
• Drive risk and control initiatives

Required qualifications, skills and capabilities

• We are looking for people managers with a passion for managing a team of 10+ employees
• Must be willing to work in an environment that requires phone-based customer interaction
• Communicate both verbally and written
• Ability to influence internal and external business partners
• Relationship management
• Ability to delegate tasks
• Conflict resolution skills
• Prioritize diverse workloads
• Specialized functional or technical knowledge that allows for independent thought and action on important department activities
• Required to abide by all applicable regulatory and department practices and procedures

Preferred qualifications, skills and capabilities

• Minimum of two years people management experience strongly preferred
• Advanced proficiency with computer functions with MS office suite strongly preferred
• High School Diploma or equivalent required, Bachelor’s Degree preferred

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