KLA Customer Support Engineer 

Japan, Yokohama 

317102321

Job Description

• Will be in charge of FMD product
• Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites
• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site
• Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
• Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems
• Assists other field service engineers as appropriate
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems

Minimum Qualifications

• Technical college degree in engineering / electronics / physics / material science or 3+ years Semiconductor / Automotive / Medical equipment service support experience
• Willing to travel : 50 ~ 80%
• Language skill in English: ability to read and understand procedures/technical documents, able to understand training carried out in English