Teva Director Customer Sales & Operations 

Canada, Ontario, Toronto 

316867019

Customer Planning & Service:

• Develop and execute high quality customer service plans
• Monitor customer inventory and make necessary adjustments
• Collaborate and influence logistics and Global Operations to ensure timely order delivery
• Collaborate with cross-functional teams to address corporate and retail customer issues, launches and adoption
• Ensure priorities are established and communicated with the supply chain team in the development and implementation of high-quality product forecasts using market data and product knowledge
• Collaborate with supply chain to establish healthy inventory levels and assist in resolving product write-offs, excess and supply chain issues
• Provide timely business intelligence and recommendations for sales opportunities and product supply
• Develop allocation plans to balance inventory and demand
• Lead quarterly and yearly strategy execution
  

Salesforce Effectiveness:

• Prepare and review sales team forecasts and collaborate with relevant teams to create sales budgets
• Define product performance / territory reports and monitor results against strategic KPIs
• Deliver key sales information to stakeholders
• Develop, implement and monitor salesforce effectiveness programs and tools in collaboration with the sales leadership team
• Develop training programs and train Generics sales representatives on customer sales and profitability tools
• Analyze product profitability and recommend effective product mixes for all territories
• Develop, maintain and implement customer and product segmentation tools to drive and incentivize profitable growth

• Strong ability to lead a dynamic team and manage employees (ideally 5+ years of proven leadership experience)
• 8+ years in commercial operations, focusing on sales support, supply, demand planning, customer service and/or market data analysis
• Strong knowledge of business analytics in the pharmaceutical industry
• Experience in generic pharmaceuticals is preferred
• Proficiency in Word, Excel, PowerPoint, Outlook
• Ability to handle ambiguous problems and influence others
• Strong multi-tasking, problem-solving, and time management skills
• Leadership, analytical, and communication skills
• Ability to convert strategy into operational plans
• French is an asset
• Travel Requirements: 10-15%

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