What you'll be doing
- Conduct in-depth analysis of vast and intricate data sets, reflecting the behaviors of millions of users, to swiftly address technical production incidents.
- Take charge of the resolution process for cases, collaborating seamlessly with internal teams, and maintaining transparent communication with stakeholders throughout.
- Proactively contribute to internal documentation and promote knowledge sharing within the team.
- Effectively manage and prioritize multiple customer issues across our range of products and platform.
What we're looking for
- 1+ years of analytical work experience, with a preference for experience in the ad-tech industry.
- High level of analytical and problem-solving skills, coupled with technical expertise to effectively analyze and resolve technical issues.
- Strong SQL with a proven track record of querying large, complex data sets.
- Excellent verbal and written communication skills.
- Fluent English.
You might also have
- Proficiency in Advanced Excel and Tableau - Advantage
- Previous experience in technical support - Strong advantage
Additional information
- Relocation support is not available for this position.
- International relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position.
to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.