IBM Site Reliability Engineer SRE 

Poland, Lesser Poland Voivodeship, Krakow 

316609889

• Troubleshoot, monitor, and support critical production systems.
• Perform root cause analysis and manage incidents to ensure timely resolution.
• Provision and deploy environments in a cloud infrastructure (preferably IBM Cloud).
• Handle initial intake for Salesforce-related customer cases, ensuring SLA commitments are met.
• Provide on-call support, sharing rotation duties with global resources (including Poland), ensuring minimized MTTR (Mean Time to Recovery).
• Manage workloads and resources to maintain commitments and prevent SLA breaches.

Required Technical and Professional Expertise

• Strong working knowledge of Kubernetes and cloud infrastructures, with a preference for IBM Cloud (1-3 years).
• Expertise in administration, configuration, and management of MS SQL Server 2022 (1-3 years).
• Expertise in automation platforms such as AWX.
• Proficiency in scripting languages like Python and related tools.
• Strong problem-solving skills and attention to detail.

Preferred Technical and Professional Expertise

• Proven experience in providing on-call support for critical production systems, focusing on determining root cause analysis (RCA).
• Familiarity with Salesforce infrastructure and case management processes.
• Experience with monitoring tools and incident management platforms.
• Ability to work efficiently in a global, distributed team environment.