JPMorgan Structured Lending Product Operations - Process Improvement Associate 

Singapore, Singapore 

31493375

As a Structured Lending Product Operations Process Improvement Associate within APAC Wholesale Lending Services team, you will play a critical role in enhancing operational efficiency and client experience through standard process improvement methodologies, whilst also taking the lead in designing, developing, and implementing intelligent automation solutions. You will also foster a community of citizen developers to support the functional teams in developing and implementing intelligent automation solutions.

Job responsibilities

• Build and maintain a strong understanding of the processes managed by the functional teams across APAC Wholesale Lending Services
• Analyze current business processes to identify opportunities for improvement, optimization, and automation
• Lead and facilitate process mappings, value stream analysis and implementation of process improvement initiatives, leveraging Lean, Six Sigma, or other process optimization methodologies
• Collaborate with functional teams to design, test, and implement process changes
• Support the execution of the Post Implementation Review (PIR) Program in monitoring KPIs to evaluate the effectiveness and impact of implemented solutions over a period of time
• Design, develop and implement simple and/or semi-complex intelligent automation solutions using UiPath and/or Alteryx
• Work with functional teams to identify automation opportunities and develop business cases for automation initiatives
• Monitor and enhance automation solutions to meet changing business needs continuously
• Lead and manage a community of citizen developers across APAC Wholesale Lending Services, working with Intelligent Solutions Centre of Excellence teams teams to provide governance framework, guidance and best practices on intelligent automation to the citizen developers
• Serve a point of contact for automation issued faced by the citizen developer community
• Communicate project updates, success stories and lessons learned to stakeholders and leadership team

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Finance, Economics or other related disciplines
• Minimum of 2 years of experience in process improvement within the financial services industry
• Excellent analytical, problem-solving, and critical thinking skills
• Creative thinker with strategic mindset
• Flexible and willing to accept changes in business priorities and challenges in a rapidly changing environment
• Strong presentation, communication, and interpersonal skills
• Able to work collaboratively in a team-oriented environment
• Detail-oriented and highly organized, able to handle multiple competing priorities
• Strong PC skills in Microsoft Suite (e.g., Word, Excel, PowerPoint, Visio, etc.)

Preferred qualifications, capabilities, and skills

• Sound understanding of process improvement methodologies (e.g. Lean, Six Sigma, etc)
• Hands-on experience in designing and implementing intelligent automation solutions e.g., UiPath, Alteryx, etc.
• Sound understanding of corporate lending and/or trade finance products
• Experience in project management tools and methodologies