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Rapid7 Program Manager - Detection & Response Operations 
United Kingdom, Northern Ireland, Belfast 
314913686

26.01.2025

About the Role

The Program Manager will also assist in other projects and programs inside of managed services, at times away from their core responsibilities as needed by the business.


Collaborate on Product and Service Programs and Initiatives:

  • Work closely with Managed Services Product Managers and Service Delivery teams to drive and contribute to the success of key initiatives.

  • Participate in developing and executing strategies that align with business objectives and risk management goals.

  • Coordinate cross-functional efforts to ensure alignment between program goals and broader organizational priorities.

Contribute to Program Management Success:

  • Lead and support cross-organizational programs, ensuring they are strategically aligned with the company’s goals and objectives.

  • Drive the development and implementation of best practices for program initiation, planning, execution, monitoring, and closure.

  • Proactively address potential risks and roadblocks, applying proven problem-solving skills to deliver successful outcomes.

  • Establish clear project charters, timelines, and milestones, ensuring stakeholders remain informed and engaged throughout.

Build Stakeholder Relationships:

  • Partner with product teams, customer success, sales, and operations to align program outcomes with organizational needs.

  • Provide clear and consistent updates to stakeholders on program status, challenges, and successes.

  • Foster effective communication channels to address questions, concerns, and opportunities for collaboration.

  • Act as a trusted advisor, ensuring stakeholder expectations are managed and exceeded.

Drive Operational Excellence:

  • Contribute to refining repeatable processes to enhance efficiency, quality, and scalability.

  • Support the development and implementation of frameworks that enable the scaling of Managed Services offerings.

  • Demonstrate adaptability and flexibility to navigate changing priorities and requirements, ensuring continued program success.

  • Proactively seek and incorporate feedback to improve program management practices and outcomes.

Own and Report on Your Program:

  • Define an operational model for the teams within your program, optimizing their work so they can do what matters -- help customers, not fight tracking systems.

  • Ensure the work done within your program is tracked, measurable, and reportable to all levels of the organization

  • Create dashboards, reports, and presentations tailored to stakeholders across the organization that show everything from day to day operations, to impact of those efforts

  • Work closely with the leaders of the teams within your program to drive all of the above

The skills you’ll bring include:

  • 4+ years in Program Management or Operations roles, preferably within a cybersecurity PMO or similar function.

  • Experience defining KPIs & measurements of success for programs

  • Experience defining and creating operational tracking systems (JIRA)

  • Strong communication skills across multiple levels of an organization

  • Experience working with globally dispersed teams

  • Familiarity with SQL and data analytics

  • Familiarity with Detection Engineering, Hunting, and/or Incident Response technology/engineering

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next.