Microsoft Technical Support Advisory 

United States 

314484360

Required/Minimum Qualifications

• 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • o OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
• 3+ years prior product, customer support and/or technical support experience.

Other Requirement

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Perferred Qualifications

• Customer Support or Technical Consulting or Software Development experience or equivalent.
• Application development & debugging experience with one or more languages or frameworks: Java, Node, Python, PHP and Ruby, .NET Core, ASP.NET, WordPress, Joomla and Drupal.
• Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging.
• Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions

Experience in one or more of these areas desirable
• Troubleshooting Experience in one of the following: Windows IIS, Linux, Container, Azure Web Apps, Customer Docker Images.
• Deep experience with Open-Source Web technologies such as Linux, NGNIX, Apache, Java, Node, Python, PHP and Ruby.
• Troubleshooting skills in Network or Active Directory Authentication.
• Familiarity with packet sniffers: Fiddler, Network Monitor or Wireshark.
• Familiarity with debugging tools to analyze code issues: Windbg, Visual Studio, etc..

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements