Rapyd Customer Support Engineer/TAM 

South Africa, Western Cape, George 

313475690

This is truly the Moment for Africa.

you will be responsible for:

• Being the first line of defense and escalation for any technical issues relating to Moment’s merchant customers
• The timely and professional handling of customer tickets and requests, maintaining Moment’s SLA’s and customer satisfaction objectives
• Escalating and owning issues internally and externally with service providers / partners
• Working across departments (Engineering, DevOps, Prof Services, etc.) to resolve customer’s issues

• At least 5 years’ experience as technical support (Level/Tier 2)
• At least 5 years’ experience with Salesforce/CRM/ Saas
• Knowledge in the following tools: Jira, Confluence Postman, Salesforce
• Significant customer facing experience
• Great technical writing and verbal communication skills
• Strong debuggability skills with multiple tools
• Experience in a payments industry is an advantage
• Experience in a fast-growing organization is an advantage
• Fluent in English (writing and verbal) is a must