JPMorgan Global Custody Commercial Client Product Manager – Associate 

United States, New York, New York 

313414608

Job Summary

As a Global Custody Product Management Associate within our dynamic team, you will play a crucial role in managing specific client segments, focusing on all commercial aspects from pipeline analysis to contract and fee negotiation. Your responsibilities will include working closely with a Senior Product Manager, Sales, Client Service, and Operations teams to define and promote strategies for each client segment. Your goal will be to attract new business, retain existing clients, and prioritize product enhancements to boost client satisfaction. Additionally, you will form robust partnerships with colleagues in Risk, Legal, and Compliance departments to ensure proper commercial outcomes while safeguarding the business and the firm at large.

Job Responsibilities

• Supporting the end-to-end ownership of Global Custody client segments from point of prospecting through deal engagement, onboarding and retention.
• Helping to evolve the client segment strategy and producing a clear and agreed business pipeline projection.
• Working with Sales to conduct wallet-sizing for current and prospect client names and completing NVA / revenue analysis and remediation.
• Create client quality material for due diligence and prospect engagements.
• Deliver Custody-focused presentations and materials to current and prospective clients either remotely or in person (based on client preference).
• Supporting segment-level governance for monitoring client satisfaction, approving client change, and reviewing operational risk events.
• Supporting key franchise client discussions regarding current and target state Custody capabilities.
• Engaging and establishing strong working relationships with key product and functional partners within Securities Services and across Lines of Business.

Required qualifications, capabilities and skills:

• Working knowledge of the Securities Services business.
• Aptitude at creating impactful client-facing and/ or senior management presentation material in various mediums (PowerPoint, Word, etc.).
• Ability to present complex information to senior internal stakeholders in an easily digestible form.
• Excellent interpersonal communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients.
• Solid understanding of the sales lifecycle, from prospecting to proposal through to conversion.
• Understanding of the competitive landscape and key drivers for engaging prospects.
• Strong desire to take accountability for strategic deliverables and ability to act as an effective team player in a dynamic environment
• Ability to work independently and multitask in a fast-paced environment.
• Strong organization skills, with a keen ability to prioritize and re-prioritize in real-time.

Preferred qualifications, capabilities, and skills:

• Experience with contractual and commercial negotiations, a plus.
• Strong presentation skills (experience is preferred).