Engineering Work | - Develop key skills and knowledge of Verint applications.
- Deliver robust solutions by identifying related components and check for completeness of solutions, drawing on the wider team knowledge where required. Promote the new functionality to team and wider audience.
- Resolve complex and new problems by processing alternatives and balancing pros and cons.
- Ensure quality of the feature being delivered, through code reviews, TDD and other test activities, ensuring the functionality is tested and working properly before final release.
- Participate in customer calls to discuss, diagnose and resolve live issues, working together with support and engineering teams to provide efficient resolution to customer issues.
- Breaks tasks into smaller ones and sets milestones, identifies and plans for dependencies. Works to agreed timescales, prioritising work effectively. Prioritizes routine work to ensure time can be spent on critical activities.
- Act as a subject matter expert in specific areas of responsibility
- Develop an understanding of how the department is run and take ownership of existing processes in the absence of TL/TA.
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