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Bank Of America Reclamations Rep United States, Missouri, Saint Louis 311696145
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Job Description:
serve. AtBank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Key responsibilities include investigating daily incoming research and adjustment inquiries, resolving differences, answering service requests and inquiries received from various channels, determining accounting entries, and making appropriate disposition. Job expectations include handling more complex and escalated cases that may have a large monetary value or are aged risk cases pending charge-off.
Responsibilities:
Assists peers and leadership with resolving complex, time sensitive exceptions
Handles escalations received from business partners by providing clean concise communication through email and phone
Contributes to improving process efficiencies by supporting the review and validation of departmental procedures
Performs routine or complex account maintenance depending on client account type
Maintains high-volume portfolios
Documents actions taken on behalf of the client
Skills:
Attention to Detail
Critical Thinking
Customer and Client Focus
Pipeline Management
Research
Active Listening
Decision Making
Problem Solving
Written Communications
Adaptability
Collaboration
Risk Management
High School Diploma / GED / Secondary School or equivalent
1st shift (United States of America)These jobs might be a good fit
