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Apple Sr Project Manager - Digital Commerce ASO China, Shanghai 311337919
21.12.2024
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Description
We’re looking for an exceptional Project Manager that brings deep technical proficiency alongside the skills more commonly associated with a PM, and that has a consistent record of leading diverse and complex projects from conception through implementation in either an e-Commerce or Contact Center landscape. In this role, you will traverse an array of project/program management skills (ex. business analytics, process mapping and optimization, business and technical requirement creation, influencing solution architecture, evaluating solutions through testing, leading others through change) to deliver new features and capabilities for ASO. - Lead all phases of projects including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), change management, user/integration/production testing, project cutover/go-live’s, retrospectives, and closeout.- Be the voice of their body of work. Communicate effectively and transparently across all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.- Influence and shape system architecture and integration strategies and platform design- Quickly become and serve as a resource and technical SME for Retail Online in the area where your project work takes you.
Minimum Qualifications
- 7+ years of professional experience working within a product, project, or program management role.
- Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
- BA/BS degree in a technical field, or 11+ years of professional experience in a directly relatable role.
Preferred Qualifications
- Experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams.
- Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership.
- Is a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems. Thinks with a focus on implementing simple but lasting solutions.
- Demonstrated ability to understand and explain sophisticated business processes, systems, and tools with a keen focus on upstream/downstream impact.
- Has worked within a global organization, where work may include a mix of regional or global scope.
- Has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.
- Experience and proficiency with SAP (S4 HANA), awareness of AI application within a contact center environment, knowledge of Genesys routing solutions, order to cash processes, etc. are differentiating and desirable skillsets.
- PMP or Certified Scrum Master.
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