Bank Of America Product Support Specialist 

United States, North Carolina, Charlotte 

311064713

Typically acts as the secondary coverage for clients. Extensive product knowledge. Interacts with clients to execute complex product transactions that generate significant revenue. Works under direction of more senior associates.

Responsibilities

• Manage and monitor the third-party report ordering process for commercial real estate loans using the Valuation Services Information Management System (VSIMS)
• Review and analyze third party reports as part of the due diligence process for accuracy and forward to the deal team within required timeframe
• Upload third party reports to our system of retention (CMBS Imaging)
• Oversee third party report invoicing questions and respond in a timely manner
• Order market and competitive store analysis reports
• Manage internal and external vendor relationships
• Submit monthly HMDA reporting and quality control data for accuracy
• Communicate effectively with loan origination deal teams and vendors to ensure timely closing
• Additional responsibilities may be assigned as needed

Skills & Experience Required

• Bachelor’s Degree preferred
• 2-5 years of experience in a support role
• Extremely high attention to detail.
• Data entry skills
• Self-motivated, team-oriented, and strong time management skills
• Mature, calm, and professional attitude at all time
• Excellent organization and communication skills (verbal & written)