Partner with engineering teams to create and update diagnostic information and procedures contained in the diagnostics database for use by non-engineers
Collaborate with various engineering and quality teams to gather technical information
Understand technical problems and communicate them effectively to non-technical people
Validate information for accuracy and use a routing and review process for document approval
Edit content according to a style guide and enforce organization standards
Improve editorial and visual standards for documentation and recommend new designs, layouts, and formatting as needed
Manage tasks and information flow using collaboration software (such as JIRA, SharePoint, and custom databases)
What You’ll Bring
Degree in English, Rhetoric and Composition, Technical / Professional Writing, Journalism, Communications, or equivalent experience
1-3 years working experience in related field
Ability to edit and create documentation that is accurate, complete, clear, specific, and as concise as possible
Ability to explain technical concepts to peers, people from different parts of the organization, and non-technical people
Can extract and comprehend system operation from typical engineering documentation from both a software and mechanical perspective (e.g. schematics and subsystem specification documents)
High level of interpersonal communication skills
Strong capacity for both logical and creative thinking
Must be organized, detail-oriented, and able to multi-task and evaluate priorities
Self-directed and able to work independently with minimal supervision
Experience with HTML, XML, DITA, Markdown, Git, SQL, and/or Python is a plus