JPMorgan Luxury Travel Designer 

United States 

31013218

As a Luxury Travel Designer within FROSCH, you will be responsible for crafting tailor-made travel experiences that exceed our members' expectations and ensure unforgettable journeys. These experiences will include booking air (private and commercial), accommodations (hotels, resorts, private residences and villas), private yachts, luxury cruises, transportation, meet and greet services, private tours, dining, entertainment (concerts, Broadway shows, etc.) as well as assisting with staffing (private chefs, babysitters and beauty related specialists).

Job Responsibilities

• Conduct comprehensive consultations with members to understand their travel preferences, interests, and expectations; design bespoke travel itineraries and experiences tailored to each client's preferences, including flights, ground transportation, accommodations, dining, activities, and special requests.
• Demonstrate the capacity to effectively collaborate within a team-oriented atmosphere.
• Be prepared to serve as the primary point of contact for a select group of members, proactively engaging with them to cultivate strong, personalized relationships.
• Take on the responsibility of handling invoices and managing all financial elements of the trips, aiming for both transparency and efficiency in budgeting.
• Possess a thorough understanding of the lifestyles, expectations, and preferences of UHNWI, tailoring services to meet their sophisticated needs.
• Stay informed about luxury travel trends, destinations, and properties worldwide.
• Provide expert recommendations and insider knowledge to clients through substantial research, ensuring they have access to the most exclusive experiences and accommodations.
• Provide white-glove service and support to clients throughout their travel journey, including pre-trip assistance, on-site concierge services, and post-travel follow-up.
• Anticipate and address any issues or concerns that may arise during travel, ensuring seamless and stress-free experiences.
• Leverage established partner relationships and vendor agreements to secure optimal availability, rates, and additional perks, ensuring unparalleled access and top-tier service levels for our clients.
• Demonstrate clear and professional communication skills when interacting with clients and vendors, excelling in phone and email etiquette and delivering exceptional customer service. This includes the capability to concentrate and deliver polished, client-ready documents autonomously, without the need for constant supervision.

Required qualifications, capabilities, and skills

• Minimum of 10 years of experience in luxury travel planning or related field, with a proven track record of serving high net worth clientele.
• Proficiency in MS Office Suite and other CRM technology (Monday.com), with the ability to adapt as needed.
• Possess extensive worldwide travel experience, enabling a deep, personal understanding of diverse cultures, destinations, and customs to deliver bespoke, culturally rich travel experiences that align with the unique lifestyles and preferences of our esteemed members.
• Strong communication, interpersonal, and relationship-building skills.
• Efficiently manage tasks, adhere to deadlines, and make informed decisions, maintaining clear communication even in high-pressure situations.
• Compiling and consolidating multiple pieces of information and creating a coherent and accurate client travel itinerary, utilizing the templates provided.
• Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
• Monitor an extremely busy email inbox, differentiate urgent requests, and respond, action or file messages as necessary. This includes filing and maintaining correspondence and other documentation in the appropriate client trip files.
• Assist in accurately keeping track of an extremely busy client travel calendar, to ensure timely booking and confirmations of arrangements.
• A readiness to be accessible to our clients beyond regular office hours.

Preferred qualifications, capabilities, and skills

• Proficiency in a Global Distribution System (GDS) such as Sabre strongly preferred.
• FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.