Amazon Escalation Engineer AWS Events Management & Comm 

South Africa, Western Cape, Cape Town 

309805317

ABOUT YOUABOUT THE ROLE
Every day will bring new and exciting challenges that include elements of:- Provide clear, concise and timely communication on work items to relevant internal stakeholders- Facilitating post mortems of operational failures, implementing corrective actions and identifying improvement opportunities for existing processes.
- Other duties as required by the organizationAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Relevant tertiary qualification (Information Systems / IT / Computer Science / Mathematics / Engineering / Physics / similar) AND 2+ years of experience in Support Engineering, Customer Escalations, Technical Communications, or in a Technical Operations/Support role focused on cloud infrastructure
- OR 3+ years of experience in Support Engineering, Customer Escalations, Technical Communications, or in a Technical Operations/Support role focused on cloud infrastructure (if no tertiary qualification)

- Industry specific accredited certification(s) such as the AWS Associate level certifications
- Familiarity with Cloud services with a focus on high availability and fault tolerant design
- Knowledge of ITIL/Lean Processes
- Experience with data manipulation and/or automation using Python, JavaScript or shell scripting
- Excellent English Technical writing skills