Nokia Service Operations Engineer-IMS 

India 

309341795

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

In Fixed Line IMS Core you will manage :

• O&M and Optimisation of Core network including Cloud, SBC, TAS, CFX, SDM and Routers.
• End-to-end knowledge and coordination of IMS Network , SBC such as handling of call-related issues of IMS at SBC level and coordination with Hub location for analysis at TAS/CFX.
• Operations & Maintenance of Core IMS Network including troubleshooting, monitoring, tracing on interfaces such as Wireshark or internal system traces and logs
• Coordination with Planning/ Customer/Care/ Solutions etc.
• Track, Plan & Implement Software Upgrades in the network.
• Understanding of Performance Management , Reports extraction from Nodes, NETACT & Mycom , Coordination with Mycom, Releasing Daily Dashboard, Monthly Reports etc.
• Supporting in Customer Auditing , TRAI/DOT, and internal audits related to Network Performance and O&M.
• Releasing Plans for CM, Failover Scenarios, Coordination with internal Solution Team, Bharti Planning Team, etc.
• Support in the implementation of new features in the network.
• Spare management if any.
• Share regular reports/ Updates to Management/Customer
• Customer Complaint Handling and first-level Wireshark trace capturing and analysis.
• Exposure to Call Flow and Protocol for Fixed Line IMS network .
• Comfortable with Redundancy testing and disaster handling including hardware change management handling.
• Escalation/Emergency Handling
• Co-ordinating with GDC, Care, Planning, and Customer, knowledge of raising trouble ticket process, emergency handling mechanism, regular updates to customers

Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.Specialized or broader knowledge of theory and principles within a professional discipline. Typically 4+ years experience in below and a graduate equivalent degree.

• Hands-on experience on SBC, TAS, CFX, Router, NT HLR.
• Experience with Interfaces and Protocols such as SIP, DIAMETER, DNS, ISUP, MAP, INAP, CAMEL, etc.
• Knowledge of Provisioning of PRI- Non-Reg / REG PRI , ONT, and Call flow for call routing.
• Knowledge of Metasolv/Telemedia (for PRI provisioning), ICRM(for customer complaints & barring & Unbarring orders), BMC remedy (for TT raise), and OSS application (profile entry for SIP subscribers).
• Multi-vendor Core NW exposure and experience such as Nokia, Ericsson, Huawei IMS, etc.
• Able to engage customers on the technical front and contain escalations on ground level
• Good interpersonal skills
• Good Spoken and Written Skills and team player attributes
• Willing to work in after-office hours as per need/emergency
• Working knowledge of Linux & Unix

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark