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CheckPoint Professional Services Delivery Manager France 309323782
23.06.2024
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Key Responsibilities
- Create and execute efficient personnel management plans
- Keep consultants utilization at a high level to meet annual objectives
- Improve the skills of our Professional Services consultants
- Maintain and increase the technical certification of the consultants on the team
- Maintaining a good relationship with all customers
- Strive to continuously improve our current service offerings
- Help develop additional service offerings to enhance our value
- Manage customer escalations
- Always strive to improve the project delivery process and reporting structure
- Have 1:1 meetings with your consultants
- Identify challenges, current and future needs with skills, promotion, and role changes
- Be a key player by sharing your opinion and thoughts on management discussions
- Be proactive and innovative
- Help with consultant recruitment and hiring
Qualifications
- Experience in managing a team of technical consultants or engineers
- Strong customer service, project management, and quality control skills
- Good resource planning skills
- Excellent leadership and customer service skills
- Strong teamwork skills and attention to details
- Experience with Check Point products is preferred
- Bachelor’s degree is a plus
- Good experience using standard business applications and software
- Ability to manage conflicts and have better decision-making skills
- Capacity to train team members
- Excellent verbal and communication skills
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