Microsoft Account Executive 

China, Hong Kong, Hong Kong Island 

309257092

Account Executiverole facilitates Microsoft to better serve our SMC-Corporate managed clients realize their potential and help them on their Digital Transformation journey. The Account Executive adds value by developing and maintaining strong customer relationships that include building relationships with executives at the Chief-level (CxO) as well as other Business and Technical Decision Makers within the customers’ organizations. You will effectively leverage all the digital tools and processes available and orchestrate the other members of the team to address customer needs and requirements. Additionally, you will engage with Partners to be able to find the best solution that will address the customer needs.

Technology-related sales or account management experience OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 4+ years technology-related sales or account management experience.

Customer Engagement

• Central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.
• Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.
• Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.

Account Management

• Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.
• Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, , through upsell, cosell motions, and renewal maximizing customer business outcomes and experience
• Understands and accelerates customer’s cloud strategy.

Maintain Product, Solution and Industry Expertise -

• Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrates a strong understanding of the customers' business strategy and the direction of the industry.

Orchestration

• Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.
• Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.